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  1. Travertine stained with mud Q. In response to your follow-up question about our travertine patio stained with mud, our patio travertine is directly on dirt. I will try a tile and natural stone cleaner as you suggested and hope for the best! Our travertine does have the wet look... Read More
  2. Why are there stains on new limestone floor? Q. I bought lagos azul limestone back in December and it is getting installed in sections. I would greatly appreciate it if you could help me. I am hoping you might know a solution or can refer me to someone. My kitchen contractor installed the tile ... Read More
  3. My honed black granite looks streaky, ( from sealer application). How do I remove the sealer or do I need to re-sand the stone? Q. My honed black granite looks streaky, (from sealer application). How do I remove the sealer or do I need to re-sand the stone? A. You may have to call in a stone restoration professional on this. But first try this: Pour some acetone (the kind you... Read More
  4. How do I apply a poultice to remove a stain? Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. For reference see our Stone and Tile Care Guide. If you have questions, y... Read More
  5. How can I prevent stains from occurring on my stone? Q. How can I prevent stains from occurring on my stone?A. If your stone is porous, it can absorb liquids. In this case, you will want to make sure to have it sealed properly with an impregnating sealer. Sealers for stone are designed to fill the pore... Read More
  6. Is pricing an indicator of the quality of stone restoration services? Q. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?A. Ask the higher priced stone restoration contractor why the price is higher. The contractor should be able to justify the reason... Read More
  7. Are you aware of whether stripper would damage/weaken the grout between the tiles? Q. Are you aware of whether stripper would damage/weaken the grout between the tiles? A. Yes, it is possible for certain types of strippers to ruin grout over time if they are continually used. You can use them but just make sure that the floor and ... Read More
  8. How to Remove Color-Enhancing Sealer on Marble Floor Q. I have a polished White Carrera marble floor. A solvent-based enhancing sealer was applied about a week and a half ago. It seeped through the outer edges and darkened the stone. Someone recommended a poultice. I want to try it. Please tell me wha... Read More
  9. Can Acrylic Be Stripped Off Marble Floors? Q. Can acrylic be stripped off marble floors? A. Yes, acrylic or any sort of topical coating can be stripped off of a marble floor. However, the process can be problematic, so it is not advisable to attempt this as a do it yourself project. Stripper,... Read More
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