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  1. Section of Newly Installed Stone Is Darker Than Surrounding Stone Q. Natural stone tile installation has water marks that aren’t fading after 2 weeks of installation. Should I apply a poultice to remove the moisture? MSI sells the stone. It's called white oak. It's honed marble, 24 inch tiles, and... Read More
  2. Use of neutral cleaner on black leather countertop. Q. Can I use neutral stone cleaner on my black leather countertops?   A. By black leather countertops are you referring to the leather-look treatment on your natural stone countertops? If so, then yes, of course, a quality neutral cleaner for stone ... Read More
  3. The shine on our travertine marble has not looked even since it was installed. The installer told us that this was characteristic of the stone. Is this true? Q. The shine on our travertine marble has not looked even since it was installed. The installer told us that this was characteristic of the stone. Is this true? A. Your installer is correct. Most travertine contains many holes that are filled with a... Read More
  4. Have you ever heard of Doctored Travertine? Q: In India, I have heard that Travertine stone is doctored by adding a substrate to the base of another hard cheaper stone. How can I know whether it is so without breaking it? A: Many of the black granites from India are darkened with dyes, but to... Read More
  5. Restoration of Crema Marfil Q.  I have a new home (1 year old). I chose to have crema marfil marble installed in the master bath. The entire floor and the walk-in shower are crema marfil. Neither the installer or the contractor gave me any warning about care of the stone and a... Read More
  6. How do I take wax off a travertine floor? Q. How do I take wax off a travertine floor? A. You will need to use an alkaline stripper / degreaser. Be careful to follow the instructions on the label. Fred Hueston Chief Technical Director, SurpHaces President, Stone Forensics... Read More
  7. How can I get grout color stains out of my tumbled marble tiles? Q. We tiled our backsplash with tumbled marble subway tiles. We DIDN'T seal the tiles first (DUMB MOVE). Then we grouted half the kitchen and found that not only did we hate the grout color but it colored our light tumbled marble stones a yello... Read More
  8. What does Juparana mean in the context of granite names? Q. In looking at all the beautiful stones I keep seeing very different looking stones that have Jupurana in their names. Can you please tell me what Jupurana means in this context? A. Juparana Classico comes from Brazil and is named for Lake Jupara... Read More
  9. Is it safe to use acetone to clean the haze off of my granite? Q: I recently had ghibli granite countertops/backsplash installed and noticed a smearing/haze that looks like the granite was not thoroughly cleaned prior to being sealed. I took a rag and acetone and cleaned an area of the backsplash and resealed... Read More
  10. What product can I use to enhance the color of my red brick fireplace? Q. I have a red brick fireplace. I would love to enhance the color. Is there a product available for this? A. Yes. A color enhancing sealer will bring out the color, making it look like it does if you wet it. For more information contact your profe... Read More
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