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  1. How to Tell the Difference Between Damage and Imperfections in Natural Stone Q. I am purchasing natural stone countertops, and I am concerned that I might not recognize the difference between naturally-occurring imperfections and unnatural damage. Can you provide some resources to help me make a good decision on my purchase? ... Read More
  2. My shower floor started yellowing right after it was installed. How do I get rid of this?   Q. I have a shower floor that has small stones of different colors and it is yellowing in 3 places. This started right after it was installed. Someone told me it was iron in water. How do I get rid of the yellowing? It's in the grout and on t... Read More
  3. How To Remove a Stain on Quartzite Countertop Q. I spread a dark blue hand towel on the counter top and was working on it, when I removed the towel a couple hours later a darkened stain/discoloration was left behind that outlined where the towel was. I tried Stonetech Cleaner on it, but it won&l... Read More
  4. What does Juparana mean in the context of granite names? Q. In looking at all the beautiful stones I keep seeing very different looking stones that have Jupurana in their names. Can you please tell me what Jupurana means in this context? A. Juparana Classico comes from Brazil and is named for Lake Jupara... Read More
  5. Removing candle wax stain on natural stone Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone and will n... Read More
  6. How To Remove Vinegar Stains On Natural Stone Q. I put extremely microwaved hot vinegar and water on my natural stone and let it sit there, thinking it would clean it, but it discolored the stone badly. I imagine the only answer is to replace those tiles. What are your thoughts?    A. The good... Read More
  7. How to Remove a PVE Oil Stain On Natural Stone Q. One of our AC repair techs accidentally dripped an oil called PVE (polyvinylether) on a client's natural stone. The stone was already there when the clients bought the home, so they aren't sure what kind of stone it is, but we can tell... Read More
  8. What Product We Recommend To Clean Natural Stone Q. Hello. I have just built a new home. I have Crema Alara Marble in the kitchen and foyer floors, slate in my mudroom and travertine in my bathrooms. All have been professionally sealed. I do not use any chemical cleaners. Is water and a microfiber ... Read More
  9. How should I care for my natural stone floors? Q. How should I care for my natural stone floors? A. First, invest in quality cleaning tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pa... Read More
  10. Travertine Patio Needs Cleaning Q. I have had a travertine patio for approximately 10 years installed in sand. It has accumulated dirt from not being hosed or washed. What products do you recommend to clean it?  A. How to go about cleaning your patio depends on whether your trav... Read More
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