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Removing candle wax stain on natural stone
Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone and will... Read More
How to Remove Water Stains on a Quartzite Countertop
Q. We have water-like stains on the edges of our quartzite counters and water intrusion around the sink area. How do we get it out? Should we call a plumber? What will a plumber do? Do I have to dry it out prior to sealing the areas? I imagine I do?... Read More
How To Remove Vinegar Stains On Natural Stone
Q. I put extremely microwaved hot vinegar and water on my natural stone and let it sit there, thinking it would clean it, but it discolored the stone badly. I imagine the only answer is to replace those tiles. What are your thoughts?    A. The good... Read More
How to Remove a Candle Wax Stain on a Stone Fireplace
Q. I accidentally left a candle on my wood burner, lit a fire and the wax melted. The candle was on a saucer which collected most of the wax. When I moved the candle and placed it on the hearth, I spilt the wax. After it had cooled down I lifted the... Read More
How do I remove the toothpaste stain from my marble vanity?
Q: I have a toothpaste stain on my marble vanity top in my bathroom. Do you suggest your product for removing this type of stain and can you give me any additional advice on applying a poultice to marble? A: To remove toothpaste stains from... Read More
How do I remove a plumbers putty stain from my marble countertop?
Q: Looks like my installer got plumbers putty on my brand new unsealed natural stone sink, leaving spots or smudges. Any way to remove therm?A: They can be removed with a technique called poulticing. You will need to use a strong solvent such as... Read More
How to Remove Fruit Stain on Granite
Q. We have a stain on our granite top caused by a bag of peaches. The bag leaked and caused a stain in the granite. What do we use to make a mix to remove the stain?  A. The discoloration on your granite may be a stain, or it may be an etch. The... Read More
Recommendations for Removing White Marks on Kota Stone
Q. Dear Sir/Madam, i have laid kota stone on my all stairs and corrie doors. after installation of stone, there were few stains on the paints and concrete stain while laying stones. As we didnt know, how to clean the stone, we used thinner and acid... Read More
How to Remove Vinegar Stain on Mosaic Tile
Q. I was reading your Stain Management Application about cleaning vinegar stains, and in the types of stains on the left, vinegar is not listed. I was hoping you could clarify what poultice and method to use. Vinegar diluted with water was... Read More
How To Remove WD-40 Stain On Unsealed Limestone
Q. How would I remove a WD40 stain from an unsealed limestone hearth? A.  To remove WD-40 from unsealed limestone, we recommend the poultice method of stain removal. Mix a good degreaser, which can be purchased at Home Depot or Lowe’s,... Read More
How to Remove White Build-up on Marble
Q. I have an (intentionally) distressed marble seat in my shower. After years of use, there is a build up of white on top of it. How do I get ride of it? Thanks.   A. White residue on the top of stone can be attributed to several things. Ask... Read More
How to Remove Plaster Stains on Slate
Q. When we had our new slate hearth put in a few years ago we also had our living room plastered the following day. The plasterer did not put any protective dust sheets down which resulted in our beautiful new hearth being stained with plaster... Read More
How to Remove Miracle Grow Stain on Granite
Q. There is a discoloration on my granite from where I suspect Miracle Grow leaked through the planter pot. The granite finish is still perfectly smooth. How do I remove this stain? The stain is the same color as the Miracle Grow. A Miracle Grow... Read More
How to Remove Residual Acid Cleaner
Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it?   A. If you are... Read More
How to Remove Black Rubber Squeegee Marks on Natural Stone Shower
Q. I just had natural stone installed in the shower and bathroom. It was sealed using an enhancer. My staff used a squeegee to remove excess water, without using any chemicals. The squeegee left some rubber stains on the new tile. They are in the... Read More
How to Remove Tannin Stains on Porcelain
Q.  Do you have a product that will remove tannin stains from porcelain?   A. Sorry to hear about your stain. Thanks for contacting us. Don't delay your attempts at stain removal at all, because time is of the essence. A tannin stain that... Read More
How to Remove White Powdery Substance On Coquina Tile
Q. I just bought a house with coquina tile that has not been cleaned in decades. We contracted a limestone expert (after interviewing 4 companies, 2 of which were not familiar with what coquina tile was) to clean them. They ground the floor and then... Read More
Why is my brand new marble paver patio turning yellow?
Q. I am having problems with my new marble paver Florida patio. The stone is turning yellow on the edges. I have some success with cleaning, but the yellow keeps returning, and it seems to come back a little worse each time. Thank you!   A. The... Read More
How to Remove a Hair Dye Stain on Marble
Q. I have about a quarter size drop of some diluted hair coloring that is on my marble bathroom floor. What type of poultice mixture should I use? A. Before you take the time to create a poultice, try cleaning the stain with acetone and a soft scrub... Read More
How to Remove Vinegar Stain on Marble and Limestone
Q. I believe I have spill marks of vinegar and also some cleaning solution that stained my marble and limestone floors. I need help in which poultice to use.   A. Marble and limestone are calcium-based stones, which means they are sensitive to acids... Read More
How to Remove Red Candle Wax from Granite
Q. My granite has a red candle wax stain. What is the best way to remove the stain? A. Dyes can be extremely difficult to remove, especially the red and orange colors. The dye in the wax will need a solvent to remove the stain. Clean the area with a... Read More
How to Clean Motor Oil from Driveway Pavers
Q. A parked car on our driveway apparently leaked oil onto the pavers. What product can I use to remove it, or do they need to be replaced?  A. More often than not, dirty pavers can be cleaned and restored to like new condition for a lot less than... Read More
How to Remove Lemonade Stain From Marble
Q. I have marble tabletop with a large lemonade stain. I found you via YouTube, and am having difficulty locating your app by name search. Thank you for helping me and so many people out there with stone staining issues. A. Thanks for contacting us.... Read More
How to Remove Bleach-Based Discolorations on Travertine
Q. The travertine in my shower was cleaned with a bleach-based cleaning product, causing a stain. Will my travertine need to be replaced? A. Bleach should not cause a stain on travertine. You are probably seeing alkaline etch damage. A stain... Read More
stone bathroom tile
Q. I cleaned soap scum off a stone tile shower with vinegar and it made white marks and streaks all over the shower walls. I can remove the sealer with cleaner but the white marks are still there. How do I fix it? A. If your shower is marble or... Read More
How to Remove Copper Stains on Limestone
Q. I am making some improvements to an 87 yr old building with limestone floors. There are some copper stains on the limestone, caused by some moisture and the copper lights bleeding. Please tell me how to clean up this stain. A. Use a soft brush... Read More
How to Remove Wax From Bluestone
Q. How do I remove a candle wax stain on bluestone? A. Here are the full instructions for candle wax stains: To remove candle wax that melted into the pores of the stone: Use a hot clothing iron (preferably one you don’t mind getting wax on)... Read More
How To Remove Coffee Stain On Porcelain Tile
Q. I spilled some coffee in my tile and it won‘t come off. I tried floor cleaning solution, vinegar and water, vinegar and baking soda, watered bleach, hydrogen peroxide. Nothing seems to work. I am pretty sure it is porcelain tile. Once you... Read More
How to Remove a PVE Oil Stain On Natural Stone
Q. One of our AC repair techs accidentally dripped an oil called PVE (polyvinylether) on a client's natural stone. The stone was already there when the clients bought the home, so they aren't sure what kind of stone it is, but we can tell... Read More
How to Remove Sandstone Fireplace Caulk Stain
Q. I have a sandstone fireplace from the 80s; the previous owners had a fireplace screen door on it and they caulked around the door onto the stone. I removed the fireplace screen door and caulk, but it left a stain that I can't remove. I have... Read More
How To Remove Oily Candle Wax Stain On Sandstone
Q.  Hi. I have what appears to be an oily stain (which I think is from candle wax) on sandstone hearth. It's been there several years. Is there any hope of getting it out? I tried acetone and it did nothing. Any help for advice you can... Read More
How to Remove an Etch Mark Caused by Lime Juice on Bluestone
Q. Some lime juice got spilled on my Bluestone table top and it left a big dull spot. Is there anything I can do to bring back the shine?   A. Maybe. If the etch is severe (deep to the point that it looks and feels rough), then you will need to... Read More
White Marble turning Yellow
Q: Hi. I have applied a poultice of DE and iron out to white marble to try to remove the iron. Where do you purchase a chelating agent that is to follow? A:  If the iron out works than a chealting agent would not be needed. ... Read More
How to Remove Candle Wax Marks on Bluestone
Q. How do I remove melted wax rings from candles on a Bluestone outside fireplace mantle?   A. Bluestone is porous, so the candle wax has made its way into the pores of the stone. This will need to be removed first, and then if any staining has been... Read More
How to Remove a Rust Stain on Stone
Q. I randomly stumbled on your website. I have a quick question if you’re willing to share advice. I have marble (or it’s quartzite) in my bathroom, and somehow it’s rusting where the faucet is. The stone is changing a rust color. I... Read More
Removing grease from sandstone countertop
Q. We had a beige sandstone counter top installed for an outdoor kitchen. It is sanded smooth and was sealed with a sealer (don‘t know what kind just said Sealer on the can) about 3 coats. Some was spilled on our manufactured patio pavers which... Read More
What To Do About White Marble Floor Turning Yellow
Q. We just recently had a white marble installed on our bathroom floor and just noticed the section that is getting no sun from our window (it is being blocked from our tub deck) is yellow. It does have a heating system installed under it. Do you... Read More
How to Remove Discoloration Caused by Hair Oil
Q.  I have a brand-new bathroom stone vanity and my daughter put her Argan Moroccan hair oil on it (there is a ring where the oil is). What is the best way to remove it? Should I use a de-greaser with a poultice, just a degreaser, or should I use... Read More
How to Remove Melted Plastic Stain on Cast Concrete Fireplace Mantel
Q. Unfortunately, I had a decorative Halloween candle holder with the fake light in it turned on. Part of the black plastic from the candle holder melted from the heat of the cast concrete fireplace and ran down the mantel. I cannot get the stain out... Read More
How to Remove Chocolate S’more Stains on Stone Hearth
Q. We have 4 chocolate stains on our natural stone hearth. The stains have been there just a few days. We got off the actual chocolate (probably Hersey’s chocolate for smores) and tried to clean the stain with a windex surface cleaner. It... Read More
How to Remove Liquid Soap Stains from Bluestone
Q. I have a bathroom counter that is bluestone. Before it could be sealed a bottle of liquid hand soap was put on the surface forming a ring. Also several drops of soap were dropped on the surface causing spots. What is the best method for removing... Read More
Can Dye Be Removed From the Limestone
Q. Our limestone fountain is dyed on special occasions. The purple dye is penetrating the limestone at the bottom of the wall. How can the purple dye be removed from the limestone? I have tried acid and chlorine. Any suggestions?   A. Thank you... Read More
Liquid Plumber Causes Alkaline Etch Damage On Limestone
Q. A Liquid Plumber bottle leaked on my beige limestone bathroom floor. It looks like a wet mark. Is there anything I can try to remove stain? It is a heated floor. A. Liquid Plumber is a very high alkaline substance, which leads our stone expert to... Read More
How to Remove a Water Spot on Honed Travertine Table Top
Q. How do I remove a water spot on my honed travertine table top? Should I use marble polish? A. Water spots are actually something else entirely -- etch damage. Because your top is honed, it would not be wise to attempt to remove the etch... Read More
Can one re-dye or darken Black Galaxy granite?
Q. Can one re-dye or darken Black Galaxy granite? Acetone did not remove any black coloring only a grey slurry during the honing process. A.  For additional help, contact your stone and tile restoration contractor. A sealer will need to be applied... Read More
How to Remove a Yellow Stain on a Marble Sink
Q. I have yellow staining on my marble around my sink. I believe it's from the water sitting around the edge of the sink. Do you have a product you'd recommend to remove the yellow? I can't feel it like an etched stain. Would the... Read More
How to Remove Pickling Vinegar Stain on Flagstone
Q. My pickling vinegar bottle (7 percent acidic) leaked on my flagstone (limestone?) floor. I made a paste of baking soda and applied after washing the floor with Marbalex stone floor cleaner. I let the paste sit for the afternoon to no avail. I... Read More
How to remove coffee stains from new granite countertops
I have new carpet and it got coffee stains. Please help me guide on how to remove coffee stains from my new carpet ? Read More
How to Remove Stain on Porcelain After Slip Resistance Treatment
Q. My porcelain tiles were very slippery (dangerous) when wet and in an attempt to make my tiles slip resistant I used a product that etched the porcelain tile floor to make it more slip resistant when wet. My tile floor is certainly much more slip... Read More
Furniture polish on a limestone hearth
Q. How do get the stain from furniture polish to come up? We used Scott’s liquid gold and accidentally ended up with a ring on the limestone hearth. A. These type of stains can be difficult to remove. You will need to use a poultice with a... Read More
How to Remove Dull Spots on Marble
Q. I would like information on how to remove water etches (?) spots that are not smooth when I run my finger over the spot. It is a honed finish and the spots are more like water spots. There is no colored stain, it is more like dull spots scattered... Read More
How to Remove a Wine Etch on an Onyx Table
Q. Someone spilled white wine on my onyx table last night. I wiped it up, but this morning I see that it looks like it penetrated the table and left a dull finish over an area about 15 inches wide. Any suggestions what to do? I have a feeling time... Read More
How to Remove Etch Damage from Improper Cleaners on a Marble Shower
Q.  I just finished putting in a new black marble shower wall, literally giving it its first cleaning. I had no idea that some bathroom cleaners would immediately etch into the marble finish. Please, for the love of God, tell me there is something... Read More
How To Remove a Stain on Quartzite Countertop
Q. I spread a dark blue hand towel on the counter top and was working on it, when I removed the towel a couple hours later a darkened stain/discoloration was left behind that outlined where the towel was. I tried Stonetech Cleaner on it, but it won... Read More
Here’s What To Do If 35% Hydrogen Peroxide Is Unavailable
Q. I'm searching all over to find 35% hydrogen peroxide for one of your suggested methods to remove a stain. I cannot find it locally. Do you have an alternative or any tips?  The beauty supply store doesn't sell it anymore.A. Try looking... Read More
How To Remove a WD-40 Spot on Limestone
Q. I accidentally wiped my limestone fire surround on one side with a cloth that had WD-40. It has discolored  the limestone that is stone in color. The discolored area is a few shades darker. How can I bring it back to the lighter color it should... Read More
Will A Hydrogen Peroxide Poultice Bleach New Caledonia Stone?
Q. Hi I need an orientation. I have a huge stain on my brand new granite from a drink that spilled overnight, it was a Starbucks dragon fruit mango refresher already diluted in some ice, but still in a pink color. The stain is brownish. Can I use the... Read More
How to Remove Stains and Etching on a Marble Vanity
Q.  I have stains and etch damage on my marble vanity. Can I remove this myself or is this a job for a professional? An area the size of a tennis ball is a bit darker as a liquid soap container tipped over and wasn't seen for a while. The... Read More
How to remove stain on bathroom stone tiles
Q. I hired a cleaner and she used limeaway with mold control from Clorox. And it appeared to have left white stains in my bathroom stone tiles. These don‘t wash away with water. What should I do? A. Unfortunately, this is not a stain that you... Read More
How to Remove Oil-Based Hairspray Stain on Marble
Q. Hi. I watched your youtube video and need advice. I spilled sea salt hair spray on my marble counter and it left a stain. I believe that it is an oil stain. What kind of poultice should I create to remove the stain? A. Natural stone is porous,... Read More
How to Remove Color-Enhancing Sealer on Marble Floor
Q. I have a polished White Carrera marble floor. A solvent-based enhancing sealer was applied about a week and a half ago. It seeped through the outer edges and darkened the stone. Someone recommended a poultice. I want to try it. Please tell me... Read More
How do I remove stains and etching from my marble vanity?
Q. How do I remove stains and etching from my marble vanity? It is polished marble. An area the size of a tennis ball is a bit darker as a liquid soap container tipped over and wasn't seen for a while. The surface feels the same as the counter.... Read More
What sealer should I use to make my travertine shine again?
Q. My grandson spilled juice on my travertine floor. I used an acid-based cleaner in an attempt to remove the discoloration, causing the floor to etch. There is an area about six square feet around that is very dull compared to the surrounding area.... Read More
Can you remove stains from marble floors in an entry way ?
Q. Can you remove stains from marble floors in an entry way? The entrances has 36 tiles. The stain covers about about 10 tiles. We don't know what caused the stains, because they were here when we bought the house. We suspect it may be dog... Read More
How to Erase Marble Damage After Using Improper Cleaner
Q. I damaged the marble countertop at home. The cleaner I used indicated not to be used on marble. I didn't read properly. Now, I see the drops of spray of this cleaner and permanent stains on several areas. There are little round-dots sprayed... Read More
What do I use to remove chalky stains on my stone?
Q. I waxed my stone tile floors with Quick Shine after removing dried up salt from the snow with clear water. It didn't look the best, because I used a cheap wax mop. Then, I put bleach in water to try and remove the wax and got chalky like... Read More
Should tile discolored by vinegar be resealed?
Q. I used vinegar to clean my shower tile. It is textured marble mesh mounted black and white mosaic tile. I didn't know I shouldn't use vinegar. Now they are discolored. Do I just need to re-seal it? Thank you!   A. The acid in the... Read More
What causes spots and ring shaped marks on marble?
Q. I have a marble table top with a problem, and I need to get some advice on what may have caused it. There are lots of spots plus a few ring shaped marks. The marks cannot be cleaned off. The table was delivered in pristine condition. Is it... Read More
How do I remove grout stains from ceramic tiles?
Q. How do I remove grout stains from ceramic tiles? Grey grout has penetrated and stained some of my ceramic wall tiles. Is it possible to draw this out? The stain is from grey grout. The tiles were sealed, but unfortunately one pack had not been... Read More
How do we clean white spots from bird droppings on colored concrete?
Q. How do we clean white spots from bird droppings on colored concrete? We have a church under construction with tiles on the floor. Windows hadn't been put in yet, and birds came in. The tiles are left stained white from the droppings.... Read More
Should I use a poultice to remove an olive oil stain from quartzite?
Q. We just installed our new quartzite slab on to our kitchen island and three days later we have a distinctly round stain from where our olive oil dispenser was sitting on the counter. Should I be using poultice to get this out, or is there a better... Read More
Should chemicals or sanding be used to remove marble discoloration caused by grout?
Q. We grouted our beautifully installed marble backsplash with Mapei FA+ (color: rain) without sealing it first. It is now grey instead of white. Is there anything I can do to restore the tile to its natural color? I wonder how much the grout color... Read More
After a leak, how long will it take for darkened marble tiles to lighten up?
Q. We had mosaic marble tiles installed in our bathroom about a month ago and recently noticed the tiles about 12 inches around the toilet were a darker gray color than the rest of the floor due to a leak in the wax seal when the toilet was replaced... Read More
How do I restore the color of my stone after spilling a descaling chemical solution?
Q. I have a Pietra Cardosa countertop, and one handprint sized area has turned almost white on the black counter top because of the spilling of a descaling chemical solution that I was using to clean an appliance. If you have any suggestions for how... Read More
Replacement tiles are lighter than the surrounding tiles. Is there a way to make the new tiles look darker?
Q. Help!!! I have honed crema marfil marble. I had a plumber relocate my sink, which required the destruction at least 4 tiles. I purchased tiles to replace the four, however, they are much lighter than what has been already installed. Is there any... Read More
My shower floor started yellowing right after it was installed. How do I get rid of this?
  Q. I have a shower floor that has small stones of different colors and it is yellowing in 3 places. This started right after it was installed. Someone told me it was iron in water. How do I get rid of the yellowing? It's in the grout and on... Read More
I spilled a chemical on my Pietra Cardosa countertop, causing it to turn white. How do I restore the color?
Q. I have a Pietra Cardosa countertop, and one handprint sized area has turned almost white on the black counter top because of the spilling of a descaling chemical solution that I was using to clean an appliance. If you have any suggestions for how... Read More

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